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Service Management Operations, . Mona j. Fitzsimmons . The Alamo Drafthouse 56 Selected Bibliography 57 Endnotes 58 xii .
Service Management: From Definition to Information Modeling Gbaguidi, C., 3 service stakeholders outlined in [P.103].
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A practical guide to ITSM & ITIL v3 Part 1 Moments of Truth 2 . service management going back to 1982, involving over 300 service-change projects.
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